compliance
An effective complaint management is of great importance to ensure the satisfaction of our customers and partners. As a consulting company, we attach great importance to hearing about complaints promptly, evaluating them and, if necessary, acting immediately to find a solution to the problem.
We encourage you to submit your complaints in writing. We attach great importance to transparency and confidentiality. We therefore guarantee that your anonymity will always be protected.
Contact person: Mr. Jason Heinen
Complaint Management
With us, complaints are a matter for the boss. We attach great importance to maintaining your anonymity and guarantee that your complaints will be treated with the utmost confidentiality, in accordance with data protection guidelines.
As an independent mediator between client and contractor, we see ourselves as mediators in the event of discrepancies or conflicts. Our goal is to bring about a fair and amicable solution to ensure the satisfaction of all parties involved.
We also take complaints about our own service seriously. We are open to constructive criticism and see it as an opportunity to improve. Any complaint submitted will be dealt with promptly and we will work with you to find a satisfactory solution.
It is important to us to build a trusting relationship with our customers and to ensure that your concerns are taken seriously. We do everything we can to meet or even exceed your expectations. Your feedback is important to us and helps us to continually improve our services.
Do not hesitate to contact us at any time with any questions or concerns - we are always ready to listen and to find a solution together.